Blakoe's Money Back Guarantee

Blakoe is so confident that you'll be satisfied with your new Blakoe Energiser that we offer a 90 day money back guarantee on all Blakoe Energisers purchased directly from our web site. If you purchased your product directly from Blakoe, and you are not satisfied with the result after using the product as recommended for 90 days, then Blakoe will refund your purchase price. Simply contact the Blakoe Customer Care team and they will arrange everything for you. Blakoe also provide a 2 year product warranty.

Blakoe's 2 Year Product Warranty

This warranty covers defects in manufacture that arise from correct use of the product in accordance with the product manual and instructions. In particular, it does not cover damage caused by abuse, misuse, accident, modification or repair by any person other than Blakoe, moisture, extreme heat or cold, or corrosive environments. The warranty does not cover normal wear and tear on consumable items (e.g. elastic strap, plastic sleeve). Blakoe's liability is limited solely to the repair or replacement of defective products or product components. This guarantee complements existing national guarantee obligations and does not affect your statutory rights as a consumer.

Please note that Blakoe will not be responsible for the costs of returning the product to Blakoe, or for any damage to or loss of your product while it is in transit to Blakoe. We recommend that you use a carrier that will track your shipment and insure your product's safe delivery. Blakoe cannot accept any returns sent C.O.D.

Privacy Policy and use of personal information

This Web Site Privacy Policy (Policy) describes the information Blakoe will collect in order to accommodate your product and other information requests. Blakoe does not collect personally identifiable information about you (including, but not limited to, your name, address, telephone number, and email address) unless you provide it to us voluntarily. This Policy applies to all information submitted to Blakoe via its web site located at and any information received from product or warranty registration cards, or provided to a customer service representative over the phone.

All personal information, which you provide on this site, will be kept confidential. Blakoe and certain service providers that provide services to Blakoe in relation to the site will have access to such information and Blakoe will obtain undertakings from such service providers to keep such information confidential. Blakoe will not sell, rent, or release your name, e-mail address, or any other personal details to a third party (excluding associated companies of Blakoe). We will not disclose any of your personal information unless you authorise us to do so, the law requires it, or to protect the rights or property of Blakoe. We may, however, transfer personal information to a third party in the event of a disposal of all or part of our business as may, in our opinion, be required for an effective transfer of the business. However we will ensure that any such transferees will comply with provisions no less onerous than those of our current privacy policy with regard to your personal data.

At Blakoe, we recognise that our clients expect privacy and security for the non-public information they provide to us. If you choose to submit personally identifiable information to us via this web site, we will use your information in accordance with this Policy.

What information do we ask you to submit?

In order to accommodate your product inquiries, delivery and other requests, we ask you to submit your first and last name, telephone number, regular mail and email addresses. Although we may share this information with affiliates and third party service providers (as further described below), we will not sell or rent your personally identifiable information to non-affiliated third parties.

Do we use cookies and other tracking mechanisms?
When you visit this web site, information about your browser type, operating system, IP address, and the domain name from which you access this site (e.g., are collected. In addition, we may collect information about your browsing behaviour, such as the number of times you have visited the site, the date you visited the site, and the amount of time you spent viewing the site. Cookies are bits of computer code that are placed on your computer and that can be accessed by our computer when you visit this web site. The cookies that are placed on your computer have unlimited duration. We do not match cookies with your personally identifiable information, nor do we use clear gifs (otherwise known as "web bugs" or "web beacons").

To whom do we disclose your information?

Subject to applicable law, we and our service providers disclose your personal information: To our affiliates, including our parent Matthews & Wilson Ltd and its subsidiary companies; To unaffiliated third parties that are under contract to perform services for or on behalf of Blakoe, and are required to uphold and maintain Blakoe's policies with respect to privacy and the treatment of your personally identifiable information (e.g., vendors maintaining Blakoe's computer databases or performing fulfillment activities for Blakoe relating solely to products and services provided by Blakoe and its affiliates); and To other persons as required by applicable law or regulation.

How can your information be changed or deleted?

If you believe your information is incorrect or incomplete, please let us know and we will correct or update it promptly. You may contact us by sending an email to In order to stop receiving electronic communications from us, you may unsubscribe to our newsletters and other notification services by following the unsubscribe directions included at the end of each email we send. How will we notify you if this Policy changes?

We will post any material changes to this Policy at least thirty (30) days prior to the changes taking effect. If we do make material changes to this policy, a notice will appear on this web site. After the changes take effect, all current and new information will be subject to the terms of the revised Policy.

How do we protect your information and where is it stored?
Blakoe maintains physical, electronic, and procedural safeguards to protect your personally identifiable information.

Except as described in this policy, Blakoe will not use your personally identifiable information for any other purpose unless we first obtain your express authorisation.


Security remains the primary concern of online consumers. The VeriSign Secure Site Program allows you to learn more about websites you visit before you submit any confidential information. Please verify that the information below is consistent with the site you are visiting.

Governing Law

These Terms and Conditions of sale and use shall be governed by the laws of England and Wales and any consequent dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have questions concerning this policy, please contact the Customer Care Call Centre, or via email at
Last revised as of 01 December 2009